Accessibility Statement
The Office of the Public Advocate for the City of New York is committed to ensuring digital accessibility for people with disabilities. We are continuing to improve the user experience and applying the relevant accessibility standards for everyone.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Office of the Public Advocate is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers on this website by emailing accessibility@advocate.nyc.gov. We try to respond to feedback within 5 business days.
Assessment Approach
We assess the accessibility of our digital content through self-evaluation and constituent feedback.
This statement was created on June 20th, 2024, using the W3C Accessibility Statement Generator Tool.
Language Access
When requested, the office's staff can speak to you via no cost translation in Arabic, Bangla, Chinese (Cantonese, Chaochow, Fukienese, Mandarin, Shanghai, Taiwanese and Toishanese), French, Haitian Creole, Korean, Polish, Russian, Spanish and Urdu.
For questions or requests regarding language access, contact our Language Access Coordinator Fabienne Muntu at fmuntu@advocate.nyc.gov.
Language Access Complaints
NYCPA is committed to reducing or eliminating language access barriers. Because the office operates with transparency in its dealings with the public, NYCPA has instituted a procedure by which members of the public may file a complaint if they have not been provided with adequate language access. Complaints may be made, verbally or in writing, directly to NYCPA’s Equal Employment Opportunity (EEO) Officer using the contact information listed below. The EEO Officer will be responsible for reviewing, addressing and resolving all complaints. The complaint should include the following information: name of the person filing the complaint; nature of the complaint; name of persons allegedly responsible; requested relief or corrective action; and the name of any person or group assisting in filling out the complaint.
The EEO Officer will provide a response to the complainant within 14 days. The EEO Officer will contact the appropriate staff member to investigate the complaint, respond to the constituent, and if necessary, provide relevant guidance regarding language access.
NYCPA’s EEO Officer is Wesley Brown, who can be reached via email at wesbrown@advocate.nyc.gov, via phone at 212-669-7605 and via U.S. Mail at Office of the NYC Public Advocate, 1 Centre Street, 15th Floor North, New York, NY 10007.
Notice of Rights Under the Americans with Disabilities Act
Policies Prohibiting Discrimination Against People with Disabilities
In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (“ADA”), The New York City Public Advocate Office (NYCPAO) does not discriminate against individuals with disabilities in its services, programs, or activities.
It is the policy of the NYCPAO to comply with all applicable laws including, but not limited to, the Americans with Disabilities Act (ADA), Rehabilitation Act, the New York State Human Rights Law, and the New York City Human Rights Law. The NYCPAO does not discriminate on the basis of disability in the operation of its programs, services and activities and strives to create a more accessible City so that all people have equal representation and a place to voice their concerns and values.
Employment related complaints for employees and applicants for employment seeking a reasonable accommodation are covered under the City’s EEO Policy which can be found at nyc.gov/assets/dcas/downloads/pdf/agencies/nyc_eeo_ policy.pdf